The Friends and Family Test (FFT) is an important feedback tool, which supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The FFT asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
The FFT asks whether or not you would recommend The Corner Surgery to your friends and family, if they needed similar treatment or care. We have a number of ways that you can submit a form:
- FFT forms are available at our reception - you can complete one during your visit to the surgery & submit it to our reception staff
- Please click here to open a copy of our FFT form
- You can contact the surgery by telephone & ask for one of our reception staff to complete an FFT form on your behalf
- You can complete our online FFT survey by clicking here
The results of the FFT are published at monthly intervals on both the NHS England website and NHS Choices website. During the COVID-19 pandemic, the requirement for us to collect, submit and publish FFT feedback has been suspended. However, we have resumed the survey in April 2022 & we will publish our data here annually.
