The Friends and Family Test (FFT) is an important feedback tool, which supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience.  Listening to the views of patients and staff helps identify what is working well, what can be improved and how.

The FFT asks people if they would recommend the services they have used and offers a range of responses.  When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience.  This kind of feedback is vital in transforming NHS services and supporting patient choice.

The FFT asks whether or not you would recommend The Corner Surgery to your friends and family, if they needed similar treatment or care.  Since this feedback tool first started, we have noticed a reduction in the number of forms being submitted; therefore, we have a number of ways that you can submit a form:

  • FFT forms are available at our reception - you can complete one during your visit to the surgery & submit it to our reception staff
    • Please click here to open a copy of our FFT form
  • You can contact the surgery by telephone & ask for one of our reception staff to complete an FFT form on your behalf
  • You can complete our online FFT survey by clicking here

The results of the FFT are published at monthly intervals on both the NHS England website and NHS Choices website, and below:

  • Monthly test score & comments (February 2019):
    • How likely are you to recommend The Corner Surgery to friends and family if they needed similar care or treatment?
      • Extremely likely = 1
      • Likely = 0
      • Neither likely nor unlikely = 0
      • Unlikely = 0
      • Extremely unlikely = 0
      • Don't know = 0
    • Additional comments made by our patients:
      • None 
  • A summary of our previous feedback from the first 6 months of 2018:
    • How likely are you to recommend The Corner Surgery to friends and family if they needed similar care or treatment?
      • Extremely likely = 13
      • Likely = 1
      • Neither likely nor unlikely = 1
      • Unlikely = 0
      • Extremely unlikely = 0
      • Don't know = 0
    • Additional comments made by our patients:
      • Didn’t have to wait long – never do
      • Always very helpful, good advice and care
      • First class service by all reception staff
      • Faultless, caring and dedicated medical staff
      • Not impressed with having to ring up every day for an appointment
      • All staff, doctors, nurses, HCA and reception, are lively and approachable
      • Staff always friendly and helpful
      • Very professional and good communication
      • I've been coming her for a few years and enjoy the friendly faces and how helpful staff are and caring