The Friends and Family Test (FFT) is an important feedback tool, which supports the fundamental principle that people who use NHS services should have the opportunity to provide feedback on their experience. Listening to the views of patients and staff helps identify what is working well, what can be improved and how.
The FFT asks people if they would recommend the services they have used and offers a range of responses. When combined with supplementary follow-up questions, the FFT provides a mechanism to highlight both good and poor patient experience. This kind of feedback is vital in transforming NHS services and supporting patient choice.
The FFT asks whether or not you would recommend The Corner Surgery to your friends and family, if they needed similar treatment or care. Since this feedback tool first started, we have noticed a reduction in the number of forms being submitted; therefore, you can now complete our FFT by clicking here.
The Corner Surgery is committed to improving the experience of using the surgery for our patients and their carers, wherever possible, & we will continue to publish our monthly FFT results on our website FFT page.