Please help us to help you this winter.
NHS 111 is now online! It is designed to offer you the right medical attention when you feel you need it urgently. Every day, many of our patients ring the surgery not knowing which part of the NHS to turn to for their medical problem. NHS 111 can help direct you to the most appropriate local service for your problem & may save you a trip to the surgery.
It is really quick & easy to access NHS 111 Online:
Whilst NHS 111 can assess all problems, if you feel yours might be a medical emergency, always ring 999 instead. Examples of medical emergencies are:
You said: "The practice is let down by difficulty making an appointment by telephone" (Practice Questionnaire, 2018).
We listened: The practice's partners have purchased a new telephone system, which became operational on 19th July 2018.
This means:
The initial feedback from our patients has been generally positive, as there is no longer an engaged tone when our receptionists are busy with other calls
The queuing system should make the allocation of on-the-day appointments as fair & efficient as possible - please ring after 9:30am if you need anything else.
Unfortunately, no telephone system can change the fact that despite offering as many appointments as possible, we do not have unlimited availability.
Our receptionists are now trained in Active Signposting to help patients get the right care, in the right place at the right time; for example:
If you are ever unsure which part of the NHS to use, the 111 telephone service has been commissioned to offer an alternative source of urgent advice.
Read More117 Fylde Road
Southport
Merseyside
PR9 9XP